Your privacy matters to us, especially because Dokotela AI handles sensitive health information. This Privacy Policy explains what we collect, why we collect it, and how it is protected.
1. Information We Collect
- Account details such as your name, username, email address, and password.
- Health-related information you share with our AI assistant or your doctor during a chat or consultation, so that you can receive relevant guidance and care.
- Appointment details, such as scheduled times and video call status, and payment confirmation details needed to process a booking (we do not store your full card details on our servers).
2. How We Use Your Information
- To operate the Service, including matching you with a doctor, scheduling and hosting your video consultation, and processing payment for appointments.
- To communicate with you about your account and appointments, for example confirming a booking or notifying a doctor of an upcoming patient.
- To improve the quality and safety of our AI assistant and overall Service.
3. Sharing Your Information
- Health and appointment information is shared only with the doctor assigned to your consultation, and is not sold to third parties.
- We may share limited information with trusted service providers (such as payment and video call providers) strictly to operate the Service.
4. Keeping Your Information Secure
- We use reasonable technical and organizational measures to protect your information, including secured logins and encrypted video consultations.
- No method of transmission or storage is 100% secure, so we encourage you to keep your account credentials confidential.
5. Your Choices
- You can request access to, correction of, or deletion of your personal information at any time by contacting us.
6. Contact Us
- If you have any questions about this Privacy Policy, please reach out via our Contact page.